About Group Licensing
Mimestream’s group licensing allows you to purchase on behalf of your team or your entire company. It’s a convenient way to manage billing in one spot, conveniently reassign seats between team members, and change your volume as your needs change.
To manage your group, please visit https://accounts.mimestream.com.
Once you purchase a group plan, you’ll be able to set up your group members on the Group tab of the licensing portal. There are two ways to specify which users are allowed to use your group license.
- Manual assignment: By default, you can manually add members to your group. On the Group tab, you can click “Add Member” at the upper right corner of the members table. Additionally, there is a CSV upload option at the bottom right corner.
- Automatic, domain-based assignment: If you would like any user with an email address at your custom domain to be able to automatically join your group and occupy a seat, Mimestream offers domain-based group membership. Click “Edit” at the top of the group info box, type in your domain, and activate domain-based membership.
Once you’ve added these members, users can follow the regular activation process process using the email addresses that you assigned to the group. If you’ve enabled domain-wide activation, users can activate with their custom-domain address.
Seat Usage Policy
If you have purchased less than 10 seats and don’t have enough seats, you won’t be able to add new users to your team.
Purchasing 10 or more seats unlocks a soft seat cap. This means that if you go over your seat allotment, your team will still be able to use the app, but you’ll have 120 days to adjust your assigned seats or buy more seats. A daily reminder email will be sent to your group administrator.
Upgrading and Downgrading Seats
You can easily change the number of seats associated with your group license at any time by visiting the Billing tab of the accounts portal. From there, click the “Change Seats” link on your plan. In the resulting popup, you can change your plan’s seats and review your estimated charges.
- Upgrades: If you need more seats, you can always add more to your group. They’ll be billed on a prorated basis given your current billing cycle, and available for immediate use.
- Downgrades: If you have too many seats and don’t need all of them, you can schedule them to be downgraded can be scheduled to be effective as of your next billing cycle.