FAQs

What features are on your roadmap?

Please visit the Roadmap to see what we have planned for Mimestream. You can click on features, indicate their priority, and sign up for email updates about them. You can also submit your own ideas, too!

Why can't this app run on older versions of macOS?

Mimestream makes use of new APIs and capabilities, such as SwiftUI and Combine, which are tied to new versions of the OS. By using SwiftUI when possible, we can re-use more code with a future iOS version of the application and release that version sooner.

Mimestream intends to showcase the best that the Mac has to offer, and new versions will generally require the latest version of macOS (allowing for a breathing period for some bug-fixing software updates to be released by Apple).

Have you updated for Apple Silicon / M1?

Yes, Mimestream has been fully updated to be a universal binary. It runs natively on either Intel or Apple Silicon Macs.

What happens if I stop using Mimestream?

You can continue to use Gmail normally. Your email remains on the Gmail servers, and any changes you make in Mimestream are synced back to Gmail as soon as a network connection is available. No Mimestream-specific labels are added to your account.

How do I uninstall Mimestream?

Please see our support article for instructions.

Is there an iOS version?

macOS is currently the only supported platform. A version for iOS (and iPadOS) is something we're planning to make in the future, but the focus will be on macOS for some time. See this feature on our roadmap to upvote, provide additional input on, and sign up for updates about this.

Does Mimestream support services besides Gmail?

Mimestream currently only supports Gmail. Future support for other services is planned, including Microsoft 365 / Outlook, services that support IMAP, and services that support JMAP. See the ideas tab to roadmap to upvote support for these services.


App Preferences

How do I change the message text size permanently?

Message text size can be changed in the app's preferences. From the menus, select Mimestream, then Preferences, and on the General tab, you should see a Text Size slider that you can adjust.

How do I use Gmail shortcuts? Or Apple Mail shortcuts?

Gmail shortcuts can be activated in Preferences. From the menus, select Mimestream, then Preferences, and on the General tab, there is a "Keyboard Shortcuts" preference that can be switched to the Gmail or Apple Mail shortcut set.

Improvements to the Gmail shortcut set are planned in the short term. Currently, some key shortcuts such as "G,I" and "V" do not work.

Can I make Mimestream the default email client?

Yes, please view our support article about this.


Common Issues

The app keeps crashing, what should I do?

First, we would love to get some diagnostics from you. Open Terminal, and run the following command:

/Applications/Mimestream.app/Contents/Resources/collectDiagnostics.sh 
Please send the output (on your Desktop) to bugs@mimestream with a brief description of the problem.

Then, you may delete Mimestream's container to get the app running again. In Terminal, run the following command:

rm -rf ~/Library/Containers/com.mimestream.Mimestream
You'll have to set up all of your accounts and preferences from scratch.

I'm not getting any notifications for new email!

Please check to make sure that Notifications are enabled in system preferences. Open System Preferences, click Notifications, select Mimestream from the list, and ensure that notifications are enabled.

I can't log in with Advanced Protection enabled.

Please see our support article about Advanced Protection.

The Gmail web interface is out of sync with Mimestream's Inbox.

If you use the Snooze feature of Gmail, you may be encountering a common Gmail bug. Please review the article to see if it may explain your situation.

If you never use the Snooze feature, please contact us at bugs@mimestream.com to report this issue.

Messages are incorrectly going into Spam.

Please consult our support article about Spam filtering for guidance.


Contact Us

How do I suggest a feature or improvement?

To suggest a feature, please visit our Roadmap. If you see the feature you'd like already listed, you can click on it to indicate the priority to you and sign up for updates about it. If you don't see it, please don't hesitate to click the Submit Idea button! Feature development is prioritized based on user demand, so your feedback and suggestions are greatly appreciated!

What do I do if I've hit a bug?

Please use the in-app Help > Report a Bug… menu item, or email bugs@mimestream.com to report a bug.

Bug reports are extremely helpful and your feedback is very much appreciated! We prioritize bug fix order based on a combination of severity, number of user reports, and our product judgement.

How do I contact support?

Please e-mail support@mimestream.com to contact support.


Privacy and Security

Where is my email data stored?

Mimestream follows the model of a traditional e-mail client: a cache of your recent messages are stored on your device, and the originals remain on the Gmail server. Mimestream communicates directly from your device to Google's APIs, without using an intermediary server. In addition, your account's access tokens stay on your device.

Mimestream's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Where are my email credentials stored?

When you grant Mimestream access to your Google account, Mimestream receives tokens and stores them in your Mac's keychain. Your Google account's password is not stored in the Keychain by Mimestream, and isn't even seen by the Mimestream app during the Oauth authentication flow.

Do you run any servers that have a copy of my email?

No. Mimestream is a local app that stores your data and access tokens directly on your device. Mimestream does not run any servers with access to your email.

How is push handled?

Mimestream makes a direct connection from your Mac to Gmail's servers to receive push events.

A connection is (imap.gmail.com) on port 993, and then uses the IMAP IDLE extension (RFC 2177) to listen for new message notifications. Notifications are only received while Mimestream is running.

If your administrator has disabled IMAP/POP for your Google Workspace domain, push will not work. In the future, we are considering building a secure API-based push option – please see our roadmap post for more details and to vote for this feature.


Pricing

How much does this app cost?

Pricing has not been set yet, and won't be determined until closer to 1.0.

Will this app be a one-time purchase or a subscription?

We have not yet determined the licensing options we will offer for Mimestream.

Our goal is to offer multiple options to suit individual preferences. However, we won't have specific details until we have dealt with a few implementation challenges that could impact the options we are able to offer.

Why will this app cost money?

Mimestream's core business is developing high quality e-mail software. Instead of monetizing your e-mail data for advertising or market research purposes, Mimestream generates revenue by charging for our software.

Do you offer an enterprise site license?

Yes! A site license is a great way to offer Mimestream to all of your employees and boost their productivity, while being confident in the secure handling of your organization's email data and credentials.

Please contact us with how many seats you'd like, and we'll get back to you as soon as Mimestream is available for site license purchase (after reaching 1.0)! In addition, if you have any special requirements or wishlist items, we'd love to hear from you!