Common Issues

Find the issue that matches what you’re seeing, then follow the guide for details and next steps. For help with a feature, visit the User Guide.

• Common reasons for an inbox mismatch

  Check inbox categories and message filters when Mimestream and Gmail differ.

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• Gmail shows archived (previously-snoozed) messages in the Inbox

  Archived messages that were previously snoozed still appear in Gmail’s Inbox.

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• Text corruption on macOS 15

  Resolve jumping cursors and jumbled text on macOS 15. Fixed in macOS 15.2.

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• Why am I seeing an "Unable to validate VAT number" error?

  Check the format of your VAT number when adding billing details.

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• Why are event invitations not loading?

  Understand why an invitation shows “Add to Calendar” instead of event details.

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• Why do Gmail templates appear as drafts?

  Learn why Gmail templates appear as drafts and why you should keep them.

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• Why does my label appear without any color?

  Restore missing label colors by choosing a color from the current palette.

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